FAQs

Yes our app allows you to set specific criteria for your staffing needs, including qualifications.

All our educators are thoroughly screened before onboarded onto the Platform, including checking their qualifications, experience and references. We ensure they comply with regulatory requirements to provide you assurance that you will have highly capable and reliable staff.

We have made it easy for you to post a shift on the KindiCover Platform. By simply tapping on the “+ Post a New Shift” button you will be guided through the step-by-step process to posting a shift.

Once your shift has been matched and accepted by an educator you will receive notification and your shift status will change to “Claimed”.

You will be able to then contact the educator, view their profile and download their documents as required.

KindiCover has an expansive network that covers a range of areas across Sydney. Our goal is connect educators and centres and provide accessible and quality staffing solutions.

By ensuring you have a complete “Centre Profile” this will help increase your interaction with Educators and set your centre up for success. The Centre Highlights allows you to differentiate your centre and also provides helpful information to any Educators who may be interested in your available shift.

You can access your centre profile by going to the “Profile” tab in the main menu at the top of the screen.

After the educator has completed their shift, you will be required to confirm the timesheet submitted by the educator. Timesheets are required to be approved within 48 hours of the shift ending to ensure that educators are paid in a timely manner. Any unapproved timesheets will automatically be approved after 48 hours. 

You will also have the opportunity to rate and review the educator. The educator has the review score added to their star rating and any feedback submitted is only shared with the KindiCover team. Similarly, the educator will also be asked to provide feedback. This feedback system is designed to help us maintain high-quality standards from both the centre and educator's perspectives.

You will also be able to favourite an educator which allows you to notify them first for any future shifts.

After an Educator has completed a shift, Centres have the opportunity to rate, review and favourite the educator.

When posting a shift, centres have the option to select individual favourite educators who will get the first opportunity to take a shift. This means that these chosen educators will see the shift before anyone else.

These educators will have a 30-minute exclusivity to accept the shift before it is sent out to all other educators.

You have the option to cancel any Accepted Shifts up until 9:00 pm the day before the shift date. For instance, if the shift is scheduled for the 15th (and an educator is allocated to the shift), you can cancel it until 9 pm on the 14th. 

If you wish to cancel a shift after 9:00pm the day before the shift date, you will incur a cancellation fee. Multiple late cancellations can result in losing your account to KindiCover.

If you disagree with the educator’s reported shift start and end time, you can submit an amendment. To settle these discrepancies, we have a two-stage dispute resolution process that will help us arrive at a final outcome.

After you have raised an amendment, your proposed times will be sent to the educator. They will then receive a notification to review your suggested times. The educator will be able to either accept or decline your proposed times from there.

If the educator declined your suggested times, the shift will enter a "Disputed" status and the KindiCover team will be prompted to review the timesheet with you and the educator.

If your shift is unclaimed, you can easily manage your shift by tapping on the corresponding shift card. Just click on the “pencil” icon and from here you can make any changes to your shift.

Once your shift has been accepted by an educator you will be able to chat directly with them through the shift chat. Once the shift ends the chat will be automatically disabled.

Our streamlined and user-friendly process makes filling a shift with KindiCover easy. Once you have registered and set up your centre’s profile on our platform you can post shifts that need filling. The app will then match your requirements with suitable educators.

Once a shift has been completed, the status will be updated and moved under your “Completed Shifts” tab.

If an educator is unable to attend for some reason and has to cancel an accepted shift, you will be notified and the shift will be automatically reposted.

If educators cancel a shift after 3:00pm the day before their scheduled shift, this will impact upon their reliability rating. Multiple late cancellations may impact their employment with KindiCover. This is to ensure we are able to maintain high-quality standards and reliability from the centre perspectives.

KindiCover provides competitive above-award rates, along with bonuses and incentives to reward your hard work and dedication. The exact rate will depend on factors like your qualifications, experience and the nature of the shifts you choose to work. You will be provided an indicative pay rate prior to accepting any shift.

KindiCover is different from your traditional recruitment agency in that when you join KindiCover you are part of our team and employed directly by us. Our educators go through a selection process including interviews and induction to guarantee they meet our high standards. However this also means you do not need to interview with each individual centre and once you have been onboarded onto our platform you can accept shifts and start working immediately.

Once you have completed your shift, your shift status will change to “Submission Required” and you will be asked to review your start and end times and confirm your shift.  Once confirmed your timesheet will be sent to the Centre for review and confirmation prior to payment.

You will also have the opportunity to rate and review your experience with the centre. Similarly, the Centre will also be asked to provide feedback. This feedback system is designed to help us maintain high-quality standards from both the centre and educator's perspectives.

Simply create an account with us today, get onboarded and accept shifts instantly. When you create an account you will be asked to provide us with some details including your personal details, qualifications and identification documents. Once you have provided these you will be able to schedule to attend an interview. If successful, you will be invited to one of our onboarding sessions where we will go through the expectations as a KindiCover educator and provide you training on how to use the platform. Once you have completed the onboarding session, you will be ready to start working and building your experience!

Once you have accepted your shift, you will be able to chat directly with the centre via the in-app chat function. Once the shift is completed, the chat will automatically be disabled.

Yes definitely! We recognise that everyone’s availability is different. On our platform you can select shifts that suit your personal schedule. Whether you’re looking for shifts for a specific day, hours or location, KindiCover caters to your needs and supports your healthy work-life balance.

Once you have completed your shift, you will be asked to review your start and end times and confirm your shift.  You will have the opportunity to amend your start and end times at this stage if your actual times worked is different to the original shift. This may be because you had to leave early due to unexpected circumstances or were asked to stay back later.

After you have raised an amendment, your proposed times will be sent to the educator. They will then receive a notification to accept your amended times.

KindiCover differs from traditional recruitment agencies. Our investment in technology and dynamic approach allows us to pass on cost savings to our centres making KindiCover the most cost effective way to hire temporary staff, eliminating wasted phone calls, last minute stress and thousands in agency fees.

You will be able to see all available shifts under the “Available Shifts” tab.

If you are not able to see any shifts, you can change your preferences to show all available shifts. By expanding your preferences, you will increase your chance of finding a suitable match.

If you have done this and there are no results, it may mean that all shifts have been accepted.

Once you are happy with all the details for the shift, you can tap on the "Accept shift" button at the bottom of the page to lock it in. 

Once you accept a shift, it will be available to view in the My Shifts tab.

It is important to only accept shifts that you are certain you can attend. Cancelling a shift may hurt your reliability rating. 

It's always a good idea to double-check everything before accepting!

You will also receive in-app, text and email reminder notifications about your upcoming shift.

If you are really unable to make a shift due to a unforeseen reason it is important to cancel your shift through the Platform so that the centre is made aware. Cancelling a shift may hurt your reliability rating. 

Our payroll is done fortnightly. Once your shift has been submitted and approved, you can expect to be paid in the next upcoming pay cycle to your nominated bank account.

At the end of your shift, if the centre raises an amendment to your shift times, you will be asked to confirm that those are the hours that you actually worked. You will be able to able to either accept or decline your proposed times. If you do not agree with the suggested times, the shift will enter a "Disputed" status and the KindiCover team will be prompted to review the timesheet with you and the centre.